Frequently Asked Questions

Please find below the answers to our most frequently asked questions. If you don’t find the answer to your query, please contact us via our Contact page and we will respond as soon as we can.

General

What are your opening hours?

Monday – Friday: 9am -5 pm
Friday: 9am – 4.30pm

Can I collect my order from your premises?

Yes, we will let you know when your order is ready and you are welcome to collect it from our studio in Bridport. Please ring 07768614210 before coming.

What sets InGallery apart from the other suppliers?

Through our TRADE link exclusively supply professional photographers and artists We only produce fine art prints and are fully focused on all stages of production and advancements in technology. We print at a high resolution using the top of the range Canon large format printers. Only top quality materials are used. Our product can be described as a ” fine art prints of Giclée prints”on heavy quality papers from leading UK and international manufacturers.

Can you fulfil urgent orders?

Yes, but we ask that this is only requested if absolutely necessary. We will advise on what steps may have to be taken e.g. less curing time.

Delivery / Packaging

Do you ship direct to customer if required?

Yes, and it will be under plain packaging. Simply enter a different shipping address to the billing address at the checkout.

How much do you charge for photo print delivery?

Fine art prints are sent by 1st class Royal Mail and charged at £6 (inc. vat) for orders going to a UK mainland address.

What are your delivery charges

 

Prints on Paper

Packaging and delivery is £5.00 plus VAT per order to any mainland UK address 

Turnaround time

What is your turnaround time?

Fine Art Prints are despatched within 3 days  but please note that during peak times they may take slightly longer.

Images / files

What file type and resolution should my image be?

Please send Adobe RGB 1998 or sRGB highest quality JPEG files at 300dpi. If you would like us to upscale images, we can do so. We use Perfect Resize software to achieve this. Please ensure your image is correctly proportioned.

What colour management do you offer?

We use an ICC profile provided by the paper manufacturer specifically for the printer/ink combination that we use. If you are using a calibrated monitor then the results you will get back will be a very good match.  

How do I size my image?

We print up to 44 inches  (111.7cm)including any mounting border. For larger images we print from roll paper so the second dimension is not critical.